Terms of Use
Last updated 21 June 2026
Service status: sandbox MVP. OrderBee is an early preview. Payments run in Stripe test mode, so no real money is charged and no live card number is stored. Pricing, availability, and order fulfilment are not guaranteed.
These Terms of Use ("Terms") are a contract between you and FREE HIM INC. ("OrderBee," "we," "us") and govern your use of everything we operate: the orderbee.app website; the OrderBee skill / API; the in-restaurant ("dine-in") waiter agent reached by scanning a table QR code; the owner dashboard; and our internal admin tools.
By using any of these, you agree to these Terms. If you do not agree, do not use the service. How we handle personal information is described in our Privacy Policy.
1. The service
OrderBee connects people (and their AI agents) with local restaurants and shops to place orders for pickup or delivery, and provides an in-restaurant waiter agent and an owner dashboard. We are an intermediary: the merchant is the seller, and third parties (payment processor, couriers, point-of-sale providers) handle parts of each order. We do not prepare food or carry out deliveries ourselves.
2. Eligibility
You must be old enough to form a binding contract where you live (and at least 13). Some goods are age-restricted (e.g. alcohol, dispensary items); you must meet the legal age and comply with local law to order them, and the merchant or courier may verify your age and refuse the order.
3. Accounts, API keys, and access
- Skill / API users receive an API key. You are responsible for keeping it secret and for all activity under it.
- Owners sign in by magic link and, optionally, phone verification. Keep your sign-in links and account secure.
- You are responsible for any orders your AI agent places on your behalf.
- Provide accurate information and keep it current. We may suspend or terminate access for violations, suspected abuse, or to protect the service.
4. Orders, pricing, and payment
- Placing an order is an offer to buy from the merchant; the merchant may accept, reject, or cancel it (e.g. if an item is unavailable or the location is closed).
- Sandbox MVP: payments run in Stripe test mode — no real charges are made. Prices, taxes, fees, availability, and fulfilment times shown are estimates and are not guaranteed.
- Payment is processed by Stripe; your use of payment features is subject to Stripe's terms. Owner payouts run through Stripe Connect.
- When live billing is enabled, charges, refunds, and cancellations will follow the terms presented at checkout and the merchant's own policies.
5. Owner (merchant) responsibilities
If you operate a business on OrderBee, you additionally agree that:
- you are authorised to act for the business and to connect its point-of-sale (e.g. Square) and payout account;
- your menu, catalog, pricing, hours, and availability are accurate and kept current;
- you will fulfil accepted orders and comply with all applicable food-safety, labelling, licensing, tax, and consumer-protection laws;
- the agent persona and content you configure are lawful and not misleading; and
- you are responsible for your own tax collection and remittance.
6. Acceptable use
You agree not to: break the law or order goods you are not legally permitted to buy; access the service through anything other than the provided interfaces/API, or exceed documented rate limits; reverse engineer, scrape, overload, probe, or disrupt the service or its security; submit false, infringing, or harmful content, or impersonate others; use the service to build a competing dataset or product; or misuse the AI features (e.g. attempts to extract system prompts, generate unlawful content, or circumvent safeguards).
7. AI features
The waiter agent and certain owner tools use a third-party AI model and may produce inaccurate or incomplete output. Treat menu answers, descriptions, and suggestions as informational, not authoritative — confirm allergens, ingredients, and prices with the merchant. Do not rely on AI output for decisions about health, safety, or legal compliance.
8. Third-party services
Orders depend on third parties — merchants, Stripe, couriers (e.g. DoorDash, Uber), point-of-sale providers (e.g. Square), and messaging providers. Their own terms and policies apply to their part of the transaction, and we are not responsible for their acts or omissions.
9. Intellectual property
The OrderBee name, software, and site content are owned by us or our licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use the service as permitted by these Terms. Merchant content (menus, logos, photos) belongs to the respective merchants. Any feedback you give us, we may use without obligation.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AS AN EARLY SANDBOX PREVIEW, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT PRICING, AVAILABILITY, OR FULFILMENT WILL BE ACCURATE. IT IS NOT INTENDED FOR PRODUCTION USE.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, OrderBee AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. BECAUSE THIS IS A SANDBOX PREVIEW WITH NO REAL CHARGES, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO USD 100. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT APPLY TO YOU.
12. Indemnification
You will indemnify and hold harmless OrderBee from claims, losses, and expenses (including reasonable legal fees) arising from your use of the service, your content, your orders, or your violation of these Terms or applicable law.
13. Changes and termination
We may change, suspend, or withdraw the service at any time, and may update these Terms. Material changes will be signalled by updating the "Last updated" date and, where required, additional notice. Continued use after a change means you accept the updated Terms. You may stop using the service at any time.
14. Governing law and disputes
These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws rules. The state and federal courts located in Los Angeles County, California will have exclusive jurisdiction, unless applicable law requires otherwise.
15. Contact
FREE HIM INC. — support@orderbee.app