SMS & Telegram Messaging Policy
Last updated 4 July 2026
This Policy explains how FREE HIM INC. ("OrderBee," "we," "us") sends text messages and Telegram notifications, and how to stop them. It supplements our Privacy Policy and Terms of Use.
1. Who sends what
| Channel | Sent by | Purpose |
|---|---|---|
| SMS via Telnyx | OrderBee | Verification codes, phone-order chat links, order/waitlist status updates you opt into |
| Telegram | OrderBee | Order alerts to a restaurant owner who has connected Telegram |
| SMS from a restaurant's OrderBee Companion device | The restaurant (their own phone number) | An automatic text inviting a caller to the phone-order chat |
Messages sent from a restaurant's own Companion device come from that restaurant's own phone number, using their own carrier connection — the restaurant, not OrderBee, is the sender of record for those texts. See our Restaurant Partner Agreement §6 for the restaurant's obligations there.
2. Message types
OrderBee's platform number (Telnyx A2P) sends transactional/informational messages tied to an order, a call, or a waitlist visit you initiated — for example: order confirmations, "your order is ready," one-time verification codes, and phone-order chat links. We do not send marketing or promotional texts from that platform number without separate opt-in consent.
Restaurants subscribed to OrderBee Membership may send optional marketing email or SMS to guests who gave separate marketing opt-in through the restaurant (recorded in the membership CRM). SMS marketing uses the same platform number only when the restaurant has completed additional A2P marketing registration and the feature is enabled; until then, email marketing may still be available when outbound email is configured. Marketing messages include unsubscribe instructions; replying STOP to any OrderBee platform SMS still stops all future texts from that number, including marketing.
3. Consent
- Diners. Providing your phone number in an active ordering, waitlist, or phone-order flow is your agreement to receive texts related to that order or visit. Message frequency depends on your order or visit — typically fewer than 10 messages. Message and data rates may apply.
- Restaurant owners. Connecting Telegram in your dashboard is an affirmative opt-in to receive order alerts there. You can disconnect it at any time in settings.
- No mobile number or text-messaging consent is shared with third parties for their own marketing.
4. Opt-out and help
Reply STOP to any SMS sent by OrderBee (via Telnyx) to stop future messages on that channel; reply HELP for support, or email support@orderbee.app. To stop Telegram alerts, disconnect Telegram in your dashboard settings. For a text sent from a restaurant's own Companion device, reply to that number directly or contact the restaurant — it is not an OrderBee-controlled number.
Texts from a restaurant's own number (Companion). If a restaurant texts you from its own phone line, replying STOP reaches that restaurant directly; you can also simply tell the staff. Restaurant staff mark your number "Don't text" in the OrderBee Companion app, which stops both the restaurant's automated texts and OrderBee's platform texts to your number. Opt-outs are honored within 10 business days at the latest — typically immediately.
5. Carrier disclosure
Message frequency varies by order/visit. Message and data rates may apply. OrderBee is not responsible for carrier fees or delays.
6. Registration status (A2P 10DLC)
Messages from OrderBee's own number are sent over A2P 10DLC with a registered brand (OrderBee, operated by FREE HIM INC.) and an approved ACCOUNT_NOTIFICATION campaign for transactional order links and verification codes. Message content matches the samples registered with the campaign. Messages sent by a restaurant through the OrderBee Companion app come from the restaurant's own phone number and are person-to-person messages initiated on the restaurant's device; they are not sent over OrderBee's A2P number.
7. Record-keeping
We log the timestamp, phone number, channel, and message type for each text we send, so we can demonstrate consent and honor opt-outs.
8. Changes to this Policy
We may update this Policy from time to time. We'll revise the "Last updated" date above and, for material changes, provide additional notice where required.
9. Contact
FREE HIM INC. — support@orderbee.app
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